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1. DO I NEED AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. However, there are a few advantages if you have an account with us:
- Fast payment process
- Easy access to your order status and order history
- Receive updates detailing our new releases and special promotions
- Future discounts
2. WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards (VISA, Mastercard, Discover, AMEX), Amazon payments and PayPal.
3. HOW SECURE IS MY ONLINE ORDER?
When you make an online purchase with your credit card, all your information is entered on a secure SSL web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. ARE THERE ANY EXCHANGE RATES APPLICABLE?
All our transactions are based in US dollars (USD). If your credit card is based on another currency, the total amount of your order will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.
5. HOW DO I DEFINE MY DELIVERY ADDRESS?
As our website and service are based in English, any information you enter must be in English.
6. CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER?
Please note that your shipping address cannot be changed once the order has been processed or shipped. Please update your shipping address with your residential address or preferred destination for the product ordered.
7. HOW LONG DOES DELIVERY TAKE AND HOW CAN I TRACK MY PARCEL?
Delivery time depends on the shipping option you have chosen. Once your order has been shipped, we will send you an e-mail containing your tracking number and the tracking website. We are not responsible for delays caused by your country’s customs service.
8. WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?
We accept returns and exchanges within 30 days of receiving your order. Please see our return policy page for more information on return conditions and procedures.
9. HOW CAN I CONTACT YOUR CUSTOMER SERVICE DEPARTMENT?
You can contact us using the contact form on our website or by sending an e-mail to our customer service department at the following address: [customer service e-mail address].
10. DO YOU OFFER INTERNATIONAL DELIVERY?
Yes, we offer international shipping. Please select your country during the checkout process to find out what shipping options are available in your area.
11. WHAT SHOULD I DO IF AN ITEM IS DEFECTIVE OR DAMAGED?
If you receive a defective or damaged item, please contact us as soon as possible with photos of the product. We will solve the problem and offer you a replacement or refund.
12. WHAT ABOUT THE CONFIDENTIALITY OF MY PERSONAL INFORMATION?